Hathor Guitars returns and exchange policy is designed to ensure your complete satisfaction with our handcrafted instruments. Specifically, we treat every request with the same precision we use to build our guitars. Therefore, we have established clear guidelines to reflect the exquisite craftsmanship of our brand.
1. Returns and Exchange Period
First, you have the right to request a return or exchange within 14 working days from delivery. In fact, this period allows you to inspect the quality of your new instrument thoroughly. However, after this 14-day window, we regret that we cannot accept any further requests for returns or exchanges.
2. Conditions for Returns and Exchanges
To be eligible under the Hathor Guitars returns and exchange policy, the following conditions must be met:
- Product Condition: The guitar must be in its original, unused, and undamaged state. Moreover, it must include all original packaging, manuals, and tools.
- Proof of Purchase: Specifically, you must provide the original invoice or order number.
- Non-Returnable Items: Notably, custom-made guitars modified at your request cannot be returned. Similarly, guitars damaged by misuse or accessories opened from their original packaging are excluded.
3. How to Request a Return or Exchange
To begin the process, please follow these professional steps:
- Contact Us: Reach out to our support team via email at support@hathorguitars.com.
- Provide Information: Indeed, including clear photos or videos of any defects will speed up the review.
- Review and Approval: Our team will review your request within 24-48 working hours. Consequently, you will receive further shipping instructions once approved.
4. Shipping Costs and Refunds
Regarding shipping costs, Hathor Guitars covers all expenses if there is a manufacturing defect. In contrast, if you change your mind, you will be responsible for the return shipping fees. Furthermore, a restocking fee of 10-15% may be applied.
Ultimately, once the inspection is complete, refunds are processed to your original payment method within 7-14 working days. Thus, we ensure a fair and transparent process for every artist.
“If you have questions, please visit our [Contact Us] page.”