About Contact
Support & Maintenance
Frequently Asked Questions
How long is the warranty period?
The warranty period is for Hathor guitars only and is 12 months from the date of purchase.
How can I activate my warranty?
The special warranty is activated automatically once you receive the guitar. Please note that the warranty is linked to the buyer’s name, serial number, and purchase date.
How can I activate my warranty?
Once you receive the guitar, the warranty is automatically activated. All you have to do is confirm receipt. The warranty is linked to the buyer’s name and serial number and purchase date.
What types of maintenance do you provide?
You can usually do routine maintenance. We provide cleaning supplies and cases. The maintenance we do is only under warranty. We do not offer restoration services if the guitar has been damaged due to misuse.
How to get maintenance service?
During the warranty period, all you have to do is contact us through the website, the phone number registered on the website, or social media pages.
Can I bring my guitar directly to the workshop for maintenance?
No need to. We will send you a shipping company. Or we can direct you to one of our specialized assistance centers if you are outside Egypt.
How long does the repair process take?
It usually takes 7 days from the time we receive the guitar through the shipping company. However, depending on the condition of each guitar, it may take more or less time.
Do you offer repair services for non-Hathor guitars?
No – only our musical instruments and guitar products .
How do I maintain my guitar to ensure a longer life ?
Storing it in a hard case, maintaining the appropriate temperature and humidity, cleaning it regularly – you will find tips and instructions for this on the website, and we also provide all the necessary supplies for caring for your guitar.
Do you have any questions? Please feel free to contact us.
Through communication means on the webThrough communication means on the website, phone or social media. You are welcome at any time.site, phone or social media. You are welcome at any time.

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