At HATHOR Guitars, we place the utmost importance on the privacy of your personal data. This Privacy Policy is designed to clarify how we collect, use, and protect the information you provide to us when using our website.
We collect various types of information to provide our services and enhance your experience:
Direct Personal Information:
Full name
Email address
Phone number
Shipping and billing address
Payment details (such as credit card information, which is securely processed through trusted payment gateways)
Usage and Technical Data:
Your IP address
Browser type and operating system
Website pages you have visited and time spent on each page
Links you have clicked
Data from cookies and similar tracking technologies
We collect information through the following methods:
Upon Registration or Purchase: When you create an account or complete a purchase on our website.
When You Contact Us: When you use our contact form, email, or telephone.
Cookies: We use cookies to improve your website experience, remember your preferences, and analyse user behaviour. You can control your cookie settings through your browser.
Automated Usage Data: Information about how you interact with our website is collected automatically via analytical tools.
We use the information we collect for the following purposes:
Processing Orders and Providing Services: To complete purchases, ship products, and provide customer service.
Improving Your Experience: To personalise the content and offers you see, and to enhance our website’s design and functionality.
Marketing and Communications: To send promotional emails, special offers, and updates about our products (with the option to unsubscribe at any time).
Analysis and Statistics: To understand how customers use our website and analyse trends to improve performance.
Security and Fraud Prevention: To protect our website and customers from fraudulent or unauthorised activities.
Legal Compliance: To comply with legal and regulatory requirements.
We do not sell, rent, or trade your personal information to third parties for direct marketing purposes. We may share your information with:
Service Providers: Companies that help us operate our business (e.g., shipping companies, payment gateways, hosting providers). Only the necessary information is shared to complete the service, and they are required to protect your data.
Business Partners: In some cases, we may share aggregated or non-personally identifiable information with our partners for market analysis or product improvement.
Legal Compliance: If required by law or a court order, or to protect our rights and property.
We implement strict security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
Using SSL encryption to protect sensitive data during transmission.
Applying physical, electronic, and administrative security procedures to safeguard information.
Restricting access to your personal information to employees who need it to perform their jobs.
You have the right to:
Access Your Data: Request a copy of the personal information we hold about you.
Modify Your Data: Request the correction or update of any inaccurate or incomplete information.
Delete Your Data: Request the deletion of your personal information (subject to legal requirements).
Object to Processing: Object to the processing of your data for specific purposes.
To make any of these requests, please contact us via email: edmonliongad@gmail.com.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will indicate the most recent revision. We encourage you to review this policy periodically.
Your satisfaction and trust are our priorities.
